Update: Important Discontinuation of Service Notice for Brazil and India

Update: Important Discontinuation of Service Notice for Brazil and India

Posted by Allen Holmes on March 18, 2019

Update: ClearDB will be depleting databases on April 30, 2019. This action is only for databases located in Brazil and India.

Original Post: January 24, 2019

Posted by Troy Mitchell on January 24, 2019

ClearDB will be discontinuing all MySQL database services in the Brazil and India regions on March 1, 2019. Customers subscribing to one or more database plans in regions of either country are strongly encouraged to act before March 1, 2019 to preserve their data or to ensure the operational availability of any dependent applications.

To preserve data, we recommend exporting a copy of each database for future reference or for migration to an alternative MySQL service. While several options may exist, one such service to consider is Azure Database for MySQL.

Click the following link for instructions on how to export your database.

On March 1, 2019, all remaining databases in the Brazil and India regions will be frozen, locked and no longer accessible to applications. These databases will be subsequently deleted. Final billing for all services will occur on March 6, 2019.

We would like to thank customers who have subscribed to our service in Brazil and India and apologize for any inconvenience this discontinuation of service may cause. To ensure effective communication, an e-mail announcing this discontinuation of service has been sent to the email address of record for each database. The e-mail includes information specific to each account and database as well as a link to this blog. For this reason, customers with more than one database will receive more than one e-mail notification.

Background: In 2017 all Azure customers subscribing to ClearDB’s MySQLaaS through the Azure marketplace were required to establish a direct billing relationship with ClearDB in order to continue using the ClearDB service. While this change of billing was extremely successful in other countries and regions, it was not the case in Brazil and India where a relatively low number of conversions coupled with disproportionate operational costs made this decision necessary. For sake of clarity, this announcement effects only Brazil and India. We remain committed to services offered in all other regions of the world.

Important Dates:
04/30/2019: Databases will be deleted
03/06/2019: Final Billing for February Subscription Period
03/01/2019: Service Discontinued; Databases Frozen & Scheduled for Deletion
02/28/2019: Last Day of Service; Last Day to Export Database
01/24/2019: Blog Posted, E-Mail Notifications Sent to Customers

Support:
For assistance with exporting your database or for any other support needs, please either submit a support ticket from within your account or contact support@cleardb.com.

Sincerely,
The ClearDB Team

About ClearDB: ClearDB powered MySQL databases run on multi-master, multi-regional clusters inside the Azure and AWS clouds. Your database is replicated across multiple nodes in a cluster and our advanced routers detect database node failures and re-route database traffic accordingly to maximize up-time. We also automate database backups and patching so your data stays safe and available, and all with no changes to MySQL.

FAQ
1. When should I complete this transition?
You must export your database on or before February 28, 2019. Once exported, you may delete your database from within your ClearDB account.

2. What happens if I do not export my database before March 1, 2019.
All databases will be inaccessible and scheduled for deletion on March 1, 2019.

3. Will ClearDB delete my database?
All databases that have not already been deleted by a customer, will be scheduled for deletion on March 1, 2019.

4. How do I export my database?
Click the following link for instructions on how to export your database. For assistance with exporting your database or for any other support needs, please either submit a support ticket from within your account or contact support@cleardb.com.

5. Will my database remain active and accessible by my application through February 28, 2019?
All active database subscriptions will remain active and accessible through February 28, 2019.

6. I want to access my database but am having an issue logging into my account.
Please contact support@cleardb.com for login assistance.

7. Can ClearDB send me a copy of my database?
Protecting customer data is our top priority. To ensure rightful data access, the only way to obtain a copy of your database is by logging into your ClearDB account. Once logged in, you may export your database.

8. Is ClearDB discontinuing services in any country other than Brazil or India?
Brazil and India are the only two countries impacted by the discontinuation of service.

9. If I subscribe to ClearDB database plans in countries other than Brazil or India, can I keep those databases running and continue to pay ClearDB for these services?
Yes. You may continue to subscribe to any database plan in any country other than Brazil or India. Brazil and India are the only two countries impacted by the discontinuation of service.