Deprecation of ClearDB’s DBaaS Service on IBM Cloud

On July 31st, IBM announced their deprecation of ClearDB’s DBaaS Service on IBM Cloud and stated that the service would be retired on August 31, 2018. The following blog from IBM urged customers to delete their ClearDB DBaaS Service instances and directed customers to reach out to the support team at ClearDB for assistance. IBM Action Required Service Update

If you did not receive the above notification from IBM or were unable to take the necessary actions by August 31st, 2018 to avoid an interrupt of service, you may have an immediate need to recover your database. As a courtesy to our customers we have decided to retain a copy of all databases until November 29th, 2018. On November 30th, 2018 all backed up databases will be permanently deleted. To obtain access to your database, please contact our customer support team at ClearDB Support. It is important that you provide the name of your database and if known, your subscription ID. Once submitted, our customer support team will contact you to verify ownership and provide next steps.

We will do our best to provide timely support on all database recovery requests and hope that once we’ve restored your database you’ll consider ClearDB’s proven MySQLaaS solution for your ongoing DBaaS needs.

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