AZURE Change of Service FAQs
What is ClearDB communicating today about a CHANGE of SERVICE on the AZURE Cloud?
ClearDB is discontinuing the Mercury DB and Titan DB service plans in the Microsoft Azure cloud. Due to recent changes in the Azure cloud, ClearDB will be removing the Mercury DB and Titan DB service plans from the Azure Marketplace, effective March 14, 2018. All other service plans are not impacted.
How do I discover which service plans I am using?
Log into the Azure portal, click the “All Resources” link from the navigation options on the left, and look for your database name. Click it, then look for the plan type in the “Essentials” blade that loads. If the plan says “Free” that is Mercury DB.” You can also review our VIDEO for help upgrading, the first part of that video goes through that process.
If you are not finding anything in the Azure portal, you will need to login to the ClearDB portal. The ClearDB portal will list all of your databases and plan names on the landing page after logging in. If you are still having difficulty, the ClearDB team would be happy to assist you. Please submit a request to firstname.lastname@example.org with your subscription ID and database ID. The ClearDB Support team will respond via email with your subscription information.
What is the termination date for the current Mercury or Titan Service Plans in the AZURE Cloud?
To ensure continuity of the ClearDB service simply upgrade your Mercury and/or Titan DB service plan to a Venus DB, Saturn DB or Jupiter DB service plan by March 14, 2018.
What is the process to upgrade my current Mercury or Titan Service Plans within the AZURE Cloud?
Upgrades to a Venus DB, Saturn DB or Jupiter DB subscription is instant, boosts your database resources, and result in zero downtime or disruption. Here’s a quick video that walks you through the process, which takes less than two minutes start to finish: https://youtu.be/megHdG5LvBk .
To upgrade your existing database, simply log into the Azure portal, locate your ClearDB-powered database by viewing “All Resources,” select the impacted database by clicking its name, then look for the “Scale up database” option. Clicking that link will let you choose a new subscription plan.
What impact is there on Mercury and Titan Service Change of Service have on Venus, Saturn and Jupiter Service Plans within the AZURE Cloud?
The Venus, Saturn and Jupiter Service Plans are not impacted with this announcement and continue to be available in the AZURE Marketplace.
What is the impact of the Change of Service notice for Mercury and Titan Service Plans on the single-tenant, dedicated Service plans?
Our single-tenant, dedicated Service plans are not impacted with this announcement and continue to be available in the AZURE Marketplace.
What information is available to help explain the process for upgrading Mercury and Titan Service plans within the AZURE Cloud?
Here’s a quick video that walks you through the process, which takes less than two minutes start to finish: https://youtu.be/megHdG5LvBk
What will happen to my Mercury or Titan database after the March 14, 2018 termination date?
It is critical to take appropriate action and upgrade your database to a Venus, Saturn or Jupiter subscription prior to the dates listed above. After the termination date, any databases that remain on a Mercury or Titan subscription will be frozen, locked and no longer accessible to applications.
Why should I consider upgrading (staying with ClearDB)?
ClearDB is the only real high availability MySQL provider on the market today. With over 200,000 databases in service using satisfied customers use our mature, proven software solution and 24/7customer support to ensure that their database services remain online, no matter what.
We’re also the only database as a service provider that currently offers an SLA-backed, 100% uptime guarantee in a fully managed database as service offering. Combined with our around the clock operations practice, our expert engineers, and our dedicated customer support, you’re in good hands with ClearDB.
Our Azure service plans support small to large workloads, manage developer environments, dedicated custom enterprise workloads. Find out more about our Azure plans by visiting http://w2.cleardb.net/azure/ or contact our support team for guidance email@example.com.
How do reach the ClearDB Support team if I have questions or concerns about upgrading or migrating my data to a new ClearDB Service plan in the AZURE Cloud?
Our Support team is ready to assist. If you need help with your upgrade, or if your database is frozen, please contact firstname.lastname@example.org to discuss options for restoring your database or for any of your support needs.
December 12, 2017